Volunteer Program Handbook

Farewells

24.0 Purpose and Guiding Principles

Farewells must protect the emotional well-being of the children OSSO serves. Many children in care have already experienced loss, trauma, and inconsistent relationships. Emotional or dramatic goodbyes—crying, long hugs, sentimental speeches, or promises to return—can create confusion, distress, and a renewed sense of abandonment.

For this reason, farewells are intentionally low-key, simple, and child-focused. Volunteers continue serving and playing normally during their final interactions, without drawing attention to their departure.

24.1 Farewell Expectations for Volunteers

24.1.0 Farewell Expectations for Volunteers

Volunteers do not tell children they are leaving, unless the Operations Coordinator specifically identifies a site where brief farewells are permitted. The default policy is no departure announcements of any kind.

24.1.1 No emotional displays

Volunteers must avoid behavior that places emotional weight on children, including crying, extended hugging, expressing sadness about leaving, or conveying personal emotional needs.

24.1.2 Farewell wording

Statements such as “I’ll miss you so much,” “I’ll never forget you,” “I promise I will come back,” or similar sentiments are not permitted.

24.1.3 No promises or exchange of personal contact with children

Volunteers do not promise to return, share contact information, or create expectations of future communication.
(Sharing contact information with adult caregivers is permissible, as both parties are adults.)

24.1.4 Reminder from DOVEs

DOVEs remind volunteers before their final shift of the appropriate farewell conduct to ensure consistency and emotional safety for the children.

24.1.5 No special farewell photos

Photos or videos with children specifically for farewells are not permitted. All media remains subject to the existing OSSO Media Policy.

24.1.6 Shift before departure

Volunteers do not serve the shift immediately before their flight. This time is reserved for packing, preparation, and ensuring a smooth departure.

24.2 End-of-Semester Party

24.2.0 Purpose

An end-of-semester party is held at Hogar de Ángeles (HDA) during a regularly scheduled shift. This event is designed purely as a fun, high-energy activity for the children—not as a goodbye party.

24.2.1 Children must not be told it is a farewell

Children are not informed that the activity corresponds with volunteer departures.

24.2.2 Scheduling

All volunteers attend the party together. Other shifts that overlap are temporarily replaced with this combined activity so that all volunteers can participate.

24.2.3 Planning and activities

DOVEs oversee preparation using the regular activities budget. Volunteers may contribute personal supplies if they wish.

24.2.4 Coordination

The Operations Coordinator determines date and time with the orphanage, and DOVEs execute the activity plan.

24.3 Volunteer Farewell Banquet (Semester Abroad Volunteers Only)

24.3.0 Purpose

At the conclusion of each semester, DOVEs host a farewell banquet for the semester-abroad volunteers in recognition of their extended service.

24.3.1 Attendance

The banquet is only for semester-abroad volunteers and the DOVEs.

24.3.2 Planning and booking

DOVEs select the venue in consultation with the volunteers and handle the booking.

24.3.3 Budget confirmation

Before making reservations or purchases, DOVEs confirm the allowed banquet budget with the Operations Coordinator. (Budget amounts vary by site and may change over time; therefore, no fixed amount is listed in the handbook.)

24.3.3 Timing

The banquet is held near the end of the semester, timed so all semester-abroad volunteers are still in-country. The banquet should occur before the first semester abroad volunteer’s departure.

24.4 Summary of DOVE Responsibilities in Farewells

-Remind volunteers of appropriate farewell conduct before their final shift.
-Support the Operations Coordinator in executing the end-of-semester children’s party at HDA.
-Organize and host the semester-abroad farewell banquet, confirming budget before booking.
-Ensure no emotional or dramatic farewell behavior occurs at orphanages.
-Reinforce policies prohibiting promises, departure announcements, or inappropriate emotional exchanges with children.
-Ensure volunteers do not work the shift immediately before airport departure.