Volunteer Program Handbook

Housing Repairs and Maintenance

23.0 Repairs

Repairs are occasionally needed to OSSO housing facilities. When a repair is noted, the Operations Coordinator is in charge of coordinating the repair project with local repair services.

Repair and maintenance projects are recorded and approved via the OSSO House Supplies, Repairs and Maintenance spreadsheet.

23.1 Emergency Repairs

If an emergency repair is needed, DOVEs are authorized to immediately contact local repair services and pay for the repair. In the OSSO House Supplies, Repairs and Maintenance spreadsheet this should be marked as an Emergency priority and Approved by the site DOVEs.

23.2 Repair Project Details

Repair projects should all include the following details: before and after photos of the repair, and receipts for the repair. When a repair is completed the work status should be set to completed and the completion status should be set to closed.

The Work Status refers specifically to the physical work being done.

The Completion Status refers specifically to the project as a whole, ie the details being entered into the spreadsheet, the quotes and receipts being uploaded, and the photos being uploaded.

23.3 Maintenance Projects

The Operations Coordinator is in charge of coordinating maintenance projects. The protocols for repairs also apply to maintenance projects.