Volunteer Program Handbook

Our mission is to provide love and care to children deprived of parental care and to change the lives of the volunteers who love and care for them.

Managing OSSO Monies

12.0 OSSO Program Expenses

Volunteer program fees are used to cover volunteer program expenses. All fund use is tracked both by in-country staff and US office staff.

12.1 DOVE Business Cards

DOVEs are provided OSSO business credit cards for purchases made by card. They are also issued debit cards for cash withdrawals.

12.1.1 Cash Withdrawals

All cash withdrawn using OSSO funds must be documented and reported in accordance with OSSO’s financial accountability standards. Detailed submission procedures are provided in the DOVE Training Portal.

12.1.2 Credit Card Purchases

Most program expenses are paid using the OSSO credit card. These purchases must align with OSSO’s financial policies and be supported by itemized receipts. Instructions for reviewing, submitting, and reconciling credit card transactions are found in the DOVE Training Portal.

12.2 Operations Coordinator Business Cards

Operations Coordinators are provided OSSO business debit cards for cash expenses and OSSO credit cards for card expenses.

12.3 Cash Expense Submissions

Cash purchases made with OSSO funds must be recorded and submitted using OSSO’s required reporting process. Submission instructions and form links are provided in the DOVE Training Portal.

12.4 Grocery Budget

OSSO allocates a weekly grocery budget for each site to ensure volunteers have consistent access to basic food staples. The exact budget amount is set by the OSSO office and is updated by office staff as needed. DOVEs are responsible for managing grocery spending within the approved budget and maintaining good stewardship of program resources.

Detailed instructions—including how to access the budget amount, how to shop within the guidelines, and how to track expenses—are provided in the DOVE Training Portal.

12.5 Fruit and Bread Purchases

DOVEs ensure that basic daily food items are purchased consistently and cost-effectively. Responsibilities for routine shopping may be delegated according to site needs. Detailed purchasing procedures, receipt-handling requirements, and reimbursement steps are covered in the DOVE Training Portal.

12.6 Program Transport Expenses

Program-related transportation is paid for by OSSO and coordinated by the Operations Coordinator. Program transport includes any travel necessary for volunteers or staff to carry out OSSO responsibilities. Personal transportation—such as sightseeing, personal errands, or non-program travel—is the responsibility of the volunteer or staff member and is not covered by OSSO.

Specific procedures for arranging transport, submitting receipts, and distinguishing between program and personal travel are found in the DOVE Training Portal.