Our mission is to provide love and care to children deprived of parental care and to change the lives of the volunteers who love and care for them.
13.0 Introduction
Each partner orphanage in Cuenca has specific guidelines designed to protect residents and maintain respectful collaboration with OSSO. These rules must be followed precisely as communicated by the Operations Coordinator and orphanage staff.
All volunteers must wear the official OSSO t-shirt or sweatshirt during service shifts for clear identification.
General Expectations (apply to all orphanages)
-Arrive on time for all scheduled shifts.
-Maintain professional, respectful behavior at all times.
-Do not share personal stories with caregivers or staff to avoid emotional discomfort or blurred boundaries.
-Leave valuables such as jewelry and smartwatches at the OSSO house.
-If left unsupervised with children for an extended period, volunteers should return to the OSSO house and notify the DOVEs. Volunteers are not babysitters and should not be treated as such.
-If a child engages in inappropriate physical contact, correct the behavior immediately and report it to the Operations Coordinator.
DOVEs are responsible for reviewing these expectations with volunteers and ensuring compliance.
Volunteers should always be professional, follow the guidance of orphanage staff, and represent OSSO with kindness and care.
Protocols may change according to the needs of each site.
Volunteers and DOVEs must follow all instructions from the Operations Coordinator and adapt to any updates communicated by orphanage staff.
DOVEs are responsible for ensuring that volunteers understand and follow all current site requirements.
13.0 Hogar de Ángeles
While serving volunteers must wear a mask and gloves. They must also use hand sanitizer before entering HDA.
Masks must remain on for the entire shift.
Volunteers with any respiratory illness should not serve; this must be confirmed with the Operations Coordinator or DOVEs.
Avoid sharing personal stories with caregivers or staff to prevent emotional discomfort.
If you begin feeling ill or unable to complete your shift, inform the orphanage coordinator immediately.
If you would like to give a gift to the children, you must first receive approval from the orphanage coordinator.
13.1 Tadeo Torres
Volunteers may be invited to participate in orphanage-led events or activities with children when requested by staff.
Modeling positive, respectful behavior is particularly emphasized at this site due to the age range and developmental needs of the residents.
13.3 Hogar Miguel León
This site is coordinated by the Congregation of the Daughters of Charity. Volunteers are expected to cooperate with the Sisters’ routines and structure during service.
13.4 CNM (Casa Niño Manuelito)
Volunteers may occasionally be asked to assist with orphanage-hosted events or special activities organized by staff.
13.5 HJC (Hogar de Jesucristo)
Volunteers may occasionally be asked to assist with orphanage-hosted events or special activities organized by staff.
13.6 Remar
Volunteers may occasionally be asked to assist with orphanage-hosted events or special activities organized by staff.
13.7 Turi (Bloqueritos de Turi)
Volunteers may occasionally be invited to participate in community or cultural events organized through the orphanage.