34.0 Overview
The Post-Shift Questionnaire is a required form that must be completed after every shift by every person who attended the shift.
This includes volunteers, DOVEs, Assistant DOVEs, visiting staff, and any OSSO personnel who served on shift.
There are no exceptions.
34.1 Purpose
34.1.0 Early Issue Detection
Identifies concerns early and ensures timely follow-up from directors.
34.1.1 Pattern Tracking
Collects shift-by-shift data to identify trends across volunteers, sites, or programs for continuous improvement.
34.1.2 Story and Impact Collection
Captures meaningful moments for OSSO communications, reports, and donor engagement.
34.2 How to Access the Questionnaire
The Post-Shift Questionnaire is accessed by scanning the QR code posted throughout the volunteer house.
It may be completed using a personal phone or on the DOVEs’ computer if made available.
34.3 Automatic Follow-Up
When a volunteer reports a low connection rating or selects “Yes” for concerns, an automatic email notification is sent to the DOVEs and the Operations Coordinator.
Directors must follow up promptly to support the volunteer, clarify the issue, or address any incident.
34.4 DOVEs’ Responsibilities
-Ensure every participant completes a Post-Shift Questionnaire after every shift.
-Promptly follow up when notified of a low score or concern.
-Use questionnaire responses to support volunteers during individual or group check-ins.
-Encourage honest submission and create a culture where reflection and support are normalized.
-Coordinate with the Activities Specialist or Volunteer Support Specialist when follow-up or assistance is needed.
34.5 Weekly Review & Office Follow-Up
The Activities Specialist (for Cuenca) and the Volunteer Support Specialist (in the OSSO office) review all questionnaire responses weekly.
These specialists identify trends, recurring issues, and positive highlights.
Questionnaire feedback may be discussed in weekly volunteer meetings or brought directly to the volunteers’ attention for coaching or support.
34.5 Volunteer Responsibility
Completing this questionnaire honestly and promptly is part of the volunteer’s service commitment.
It helps ensure the safety, well-being, and support of all involved.